• Please arrive at least 10 minutes prior to the start of class. First time clients not present 5 minutes prior to the start of class will NOT be allowed to take class. All first time clients MUST receive an overview of the method and machine prior to their first session.
• If you are unable to make the class please call or text the studio to notify us so someone else can enjoy a workout on the Versa.
• The door will be LOCKED at the START of class and late entrance is not permitted. You will be charged as you are a no show.

• All classes require a 12-hour cancellation notice.
• If you do not show up for your scheduled class, package holders (including monthly memberships) will lose a class credit.  Unlimited memberships will be charged a $25 no-show fee.
• Members from the waitlist will be given spots at the START of class.
• The door will be LOCKED at the START of class and late entrance is not permitted. You will be charged as you are a no show.

• All clients must have a towel. These are available for purchase at the studio.

• Allows one class per day.
• $20 fee for no show or late cancellation of the class if a class is not cancelled in advance of the noted 12-hour cancellation period
• Packages must be cancelled 30 days before the next billing cycle. Requests must be made via text message 30 days in advance of the next billing cycle
• You may pause your package for one month twice a year

• Registering for the waitlist is treated the same as registering for a class. When prompted to join the waitlist, choose “Yes, add me to the Waitlist.” You will be notified up to 12 hours before the class if you have been added into class from the waitlist. If your plans change, please remove yourself from the waitlist to avoid being added in to class. If you are added into class and do not attend, package holders will lose the credit and unlimited members will be charged $20.

TERMS & CONDITIONS

All class sales are final. Classes are not eligible for transfer, refund or exchange. Classes and packages expire after one year from purchase.

Instructors and classes are subject to change without notice.

All classes must be pre-paid through MindBody or purchased at the front desk prior to class. A valid credit card is required for all accounts.

Clients must be at least 16 years old to attend classes. Any client under the age of 18 must be accompanied by a parent or guardian.

All monthly membership contracts have a minimum commitment of 3 months.  After that time, your membership will continue to auto-renew unless a written request has been made.  Requests must be made in writing via text 30 days in advance of the next billing cycle for cancellations or account holds.

The rolling 10 class pack is a commitment to at least one auto-renewal cycle of 10 classes.  Once the original 10 classes are used or they have expired after 6 months (whichever occurs first), 10 additional classes will be automatically charged to the card on file.  After the first auto-renewal cycle, the membership will continue to renew unless a written request has been made to terminate the auto-renewal contract.  Requests must be made in writing to via text 30 days in advance of the next billing cycle.

PHOTO & VIDEO POLICY

Your attendance in any CLIMB by LVL Fitness class implies consent given to be captured in video or photography by staff members or media sources.  Climb by LVL Fitness reserves the right to use all materials (photos, videos and audio recordings), without restriction in promotional materials, advertising, news articles, website content, social media and any other manner of marketing.

If a member prefers not to have their image captured while participating in any class, they reserve the right to advise a staff member or teacher prior to the beginning of their assigned class.