POLICIES

FIRST TIMERS

  • Please arrive at least 10 minutes prior to the start of class. First time clients not present 5 minutes prior to the start of class will NOT be allowed to take class. All first time clients MUST receive an overview of the method and machine prior to their first session.
  • If you are unable to make the class please call or text the studio to notify us so someone else can enjoy a workout on the Versa.
  • The door will be LOCKED at the START of class and late entrance is not permitted. You will be charged as you are a no show.

CANCELLATION POLICY

  • All classes require a 12-hour cancellation notice.
  • If you do not show up for your scheduled class, package holders (including monthly memberships) will lose a class credit.  Unlimited memberships will be charged a $20 no-show fee.
  • Members from the waitlist will be given spots at the START of class.
  • The door will be LOCKED at the START of class and late entrance is not permitted. You will be charged as you are a no show.

TOWELS

  • All clients must have a towel. These are available for purchase at the studio.

UNLIMITED MEMBERSHIPS

  • Allows one class per day.
  • $20 fee for no show or late cancellation of the class if a class is not cancelled in advance of the noted 12-hour cancellation period
  • Packages must be cancelled 30 days before the next billing cycle. Requests must be made via text message 30 days in advance of the next billing cycle
  • You may pause your package for one month twice a year

WAITLIST

  • Registering for the waitlist is treated the same as registering for a class. When prompted to join the waitlist, choose “Yes, add me to the Waitlist.” You will be notified up to 2 hours before the class if you have been added into class from the waitlist. If your plans change, please remove yourself from the waitlist to avoid being added in to class. If you are added into class and do not attend, package holders will lose the credit and unlimited members will be charged $20.

TERMS & CONDITIONS

All class sales are final. Classes are not eligible for transfer, refund or exchange. Classes and packages expire after one year from purchase.

Instructors and classes are subject to change without notice.

All classes must be pre-paid through MindBody or purchased at the front desk prior to class. A valid credit card is required for all accounts.

Clients must be at least 16 years old to attend classes. Any client under the age of 18 must be accompanied by a parent or guardian.

All monthly membership contracts have a minimum commitment of 3 months.  After that time, your membership will continue to auto-renew unless a written request has been made.  Requests must be made in writing via text 30 days in advance of the next billing cycle for cancellations or account holds.

PHOTO & VIDEO POLICY

Your attendance in any CLIMB by LVL Fitness class implies consent given to be captured in video or photography by staff members or media sources.  Climb by LVL Fitness reserves the right to use all materials (photos, videos and audio recordings), without restriction in promotional materials, advertising, news articles, website content, social media and any other manner of marketing.

If a member prefers not to have their image captured while participating in any class, they reserve the right to advise a staff member or teacher prior to the beginning of their assigned class.

Privacy Policy

 
 
Last Updated: 9/22/2024

At CLIMB by LVL Fitness, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, how we use and safeguard your data, and your rights regarding your information.

Please read this Privacy Policy carefully to understand how we handle your personal information. By using our services or visiting our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information from you:

1.1. Contact Information: When you sign up for our services or create an account, we may collect your name, email address, phone number, and physical address.

1.2. Payment Information: If you make payments for our services, we may collect your payment card information, billing address, and other relevant payment details.

1.3. Health and Fitness Data: To provide personalized fitness plans and training, we may collect information related to your health, fitness goals, medical conditions, and workout performance.

1.4. Communications: We may keep records of any communications you have with us, including email and phone correspondence.

1.5. Usage Information: We collect data about your interaction with our website and mobile applications, including your IP address, device information, and browser type.

2. How We Use Your Information

We use your personal information for the following purposes:

2.1. Providing Services: To deliver our fitness and wellness services, including personalized workouts, training plans, and class bookings.

2.2. Communication: To send you important information about our services, updates, promotions, and respond to your inquiries.

2.3. Payment Processing: To process payments and maintain financial records.

2.4. Health and Fitness Analysis: To provide you with personalized fitness recommendations, analyze your progress, and tailor our services to your needs.

2.5. Marketing: To send you information about our services, promotions, and offers. You may opt out of marketing communications at any time.

3. Data Security

We take data security seriously and implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

4. Data Sharing

We do not sell or share your personal information with third parties without your explicit consent, except for the following situations:

4.1. Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services.

4.2 No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

4.3. Legal Compliance: We may share your information when required by law, regulation, or legal process.

5. Your Rights

You have the right to:

5.1. Access: Request access to the personal information we hold about you.

5.2. Correction: Request correction of inaccurate or incomplete personal information.

5.3. Deletion: Request the deletion of your personal information.

5.4. Objection: Object to the processing of your personal information for marketing purposes.

5.5. Data Portability: Request the transfer of your personal information to another party.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at: [email protected]

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting a prominent notice on our website or via email.

By using our services, you agree to the terms of this Privacy Policy.

Thank you for choosing CLIMB by LVL Fitness We are committed to safeguarding your privacy and providing exceptional services.